Richpanel AI | Pricing & ROI

Pricing

Frontier AI. The fairest pricing in the category.

Pick your model: Claude, GPT, or Gemini. Pay for the tokens you actually use, not a flat per-conversation rate. Simple conversations cost a fraction of a credit, complex ones cost more. You see exactly what each one costs. Plans start at $500/mo.

Pro

1 seat · 833 credits · ~833 conversations

$500/mo

~$0.60/conv

Pro Max

3 seats · 4,000 credits · ~4,000 conversations

$2,000/mo

~$0.50/conv

Enterprise

5 seats · 12,500 credits · ~12,500 conversations

$5,000/mo

~$0.40/conv

Conversation estimates based on selected AI model. Varies by complexity.

Customize your plan: enter your numbers

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Monthly conversations

Seats needed

AI Model

AI models. Each has different speed, intelligence, and credit cost

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Credit estimates are approximate. Actual usage varies by conversation length and complexity. You only pay for what you actually use.

Need more? Extra seat: $100/mo. Credit packs:

$600

$0.60/cr

$2,750

$0.55/cr

-8%

10K

$5,000

$0.50/cr

-17%

25K

$12,500

$0.50/cr

-17%

Transparency

Yes, we mark up AI tokens. Here's why it's still the best deal.

Raw API tokens cost roughly $0.15–$1.00 per conversation depending on the model. We charge $0.40–$1.50, a 30–50% margin that pays for everything you'd otherwise build yourself:

DIY with n8n / Make / custom

✗ Months of engineering
✗ Security & compliance on you
✗ Data leaks are your liability
✗ No guardrails, risk of hallucinations
✗ You maintain it forever
✗ No escalation routing
"Cheaper" until something breaks

Richpanel AI

✓ Live in 15 minutes
✓ SOC 2, GDPR, CCPA built-in
✓ Zero data leaks, ever
✓ Verified, grounded responses
✓ We improve agents continuously
✓ Smart escalation to humans
Slight markup. Massive peace of mind.

Think of it like Shopify vs self-hosted. You could run your own servers. But you pay Shopify because they handle uptime, security, and improvements, so you can focus on selling. Same idea.

FAQ

How do you prevent hallucinations?

Every response grounded in your data. Built-in verification. If uncertain, escalates to a human. Always.

What happens when credits run out?

Conversations route to human agents. Buy credit packs anytime (1K, 5K, 10K, or 25K) for instant AI capacity. Larger packs save up to 17%.

Do unused credits expire?

You get extra time to use unused credits after your plan ends. Monthly billing gets a 15-day grace period; yearly billing gets 90 days. After that, unused credits expire.

Is my data safe?

Never trains models. SOC 2 Type II, GDPR, CCPA. Encrypted everywhere.

What does Advanced unlock?

Sales conversations, retention offers, cancellation → exchange, complex disputes with business judgment.

How long does setup take?

Give us your URL. CX Manager generates your full setup in one conversation. Under 15 minutes.

We tried AI chatbots before and they were terrible.

So did most of our customers. Old chatbots were decision trees pretending to be smart. Richpanel AI uses frontier LLMs (Claude, GPT) grounded in your actual data: orders, policies, history. It reasons, not pattern-matches. And when it's unsure, it escalates instead of guessing. Night and day difference.

Can I control what the AI is allowed to do?

Completely. You set which actions require human approval (refunds, cancellations, exchanges) and which the AI can execute autonomously (order status, FAQs, tracking). Your SOPs are the AI's operating manual.

What if the AI gives a wrong answer?

Every response is grounded in your data. The AI can't invent information. For actions like refunds, it requires approval before executing. And every conversation is logged with full audit trails, so you can review and refine. Resolution quality improves continuously.

What if we're not ready to go live until next quarter?

Start setup now, go live whenever. Your configuration, SOPs, brand voice, and integrations all persist. Setup work doesn't get thrown out. When you're ready to flip the switch, you're already trained.

Do you import historical ticket data from our current helpdesk?

Yes. Via API: past tickets, contacts, custom fields, macros, and tags all transfer. Macros become AI SOPs. Tags train brand voice. Most migrations go live in 3–7 days with zero downtime. Your team keeps answering while we move the history.

Which channels do you support?

Email, Live Chat, Instagram, Facebook Messenger, WhatsApp, SMS, and TikTok Shop. All unified in one inbox. Deep integrations with Shopify, Recharge, Loop, and AfterShip. If you need something we don't have, tell us. We add integrations based on customer demand.

Our volume is low, under 50 tickets a day. Does this make sense for us?

Honestly: ROI kicks in above roughly 3 agents or ~2,000 conversations/month. Below that, the $500/mo plan can still pay back through 24/7 coverage and nights/weekends, but book a call first. We'll tell you honestly if it's a fit or if you should wait.

Why not build this ourselves with the APIs?

You could. Raw tokens are cheaper. But you'd need 3-6 months of engineering, security audits (SOC 2 alone is $50K+), ongoing maintenance, and someone to continuously improve prompts and tools. We charge a slight markup on tokens because we handle all of that: security, compliance, guardrails, escalation, and continuous improvement. Same reason you use Shopify instead of self-hosting.

Can we use our own API keys instead of your credits?

We don't offer BYO API keys. Credits don't just buy tokens. They cover the full AI stack: orchestration, tool execution, safety layers, and compliance. We negotiate bulk commitments with every AI provider, and those volume rates are baked into your credit price. This model is how we keep per-conversation costs lower than any comparable platform on the market.

Zero risk

50% resolution in 30 days, or your money back.

We set up your AI on your actual store, with your real policies, your real integrations. If it doesn't resolve at least 50% of conversations autonomously in 30 days, we refund every dollar. No hoops. No proration. No "but the data."

What's included in every plan:

✓ AI agent setup on your brand

✓ Brand voice calibration

✓ SOP & policy training

✓ 24/7 autonomous resolution

✓ CX Manager AI

✓ Human escalation routing

✓ SOC 2 + GDPR + CCPA

✓ Continuous model upgrades

✓ Shopify / e-commerce integrations

✓ Analytics & resolution reports

See it built on your brand

Built live on the call · 20 minutes · 30-day money-back guarantee

Frontier AI. The fairest pricing in the category.

See your savings.

Yes, we mark up AI tokens. Here's why it's still the best deal.

50% resolution in 30 days, or your money back.