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Case studies

Real brands. Real numbers.

Live data from customers running Richpanel AI in production. Not curated for marketing, pulled directly from each customer's AI Impact Report on the day we publish.

Why some names are redacted
We only publish customer names with their explicit written consent. The case studies below are real customers, real numbers, real reports, we just haven't received permission to publish their identity yet. We'll update each card the moment they greenlight it.
Beauty · Skincare Permission pending Live 33 days

A subscription skincare brand, CSAT up 22% in 33 days.

After turning on Richpanel AI, this customer's AI absorbed roughly 12 full-time agents' worth of work in 33 days, 17,908 messages your team didn't have to write, while customer satisfaction improved from 3.40 to 4.14 / 5.

AI CSAT 4.14/5 +22% vs pre-AI baseline
FTE absorbed ~12 in 33 days
Messages handled 17.9k your team didn't write
Response time 3.5× faster median FRT

Window: 33 calendar days before AI vs. 33 calendar days with AI · same query, same metric definitions on both sides · pulled from the customer's live AI Impact Report.

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Wellness · Supplements Permission pending Live 42 days

A wellness brand, AI sending 60% of customer messages, at parity with the human team.

This customer turned on full autonomy on email from day one. After 42 days, the AI is sending 4,881 of every 8,074 customer messages, with a CSAT (4.43 / 5) higher than the human team's CSAT on the messages they handle (4.25 / 5). Median time to first AI reply: 28 seconds.

AI CSAT 4.43/5 +4% vs human team CSAT
AI's share 60% of all customer messages
First response 28sec median time to AI reply
FTE added ~3 without hiring

Window: 42 calendar days since AI activation (Mar 19 – Apr 29, 2026) · 100% autonomous mode on email · 8,291 AI sessions across 6,376 conversations · pulled from the customer's live AI Impact Report.

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